Privacy Policy: How We Protect Your Data
TablePlus Privacy Policy
This page explains what data we collect from you, why we collect it, how we protect it, and what rights you have over your own information.
01 What Data We Collect
TablePlus only collects data that is needed to run your account, process your transactions, and keep the platform secure. Here is exactly what we collect and when.
Data You Give Us When You Register
When you create an account, we collect the information you fill in directly. This is the minimum we need to open and verify your account.
Account Details
- Username
- Password (encrypted, never stored in plain text)
- Full name
- Date of birth
Contact Info
- Philippine mobile number (+63)
- Email address (optional but recommended)
Payment Info
- GCash account name and number
- Maya wallet details
- Bank account name (for bank transfer withdrawals)
Transaction and Betting Data
Every time you deposit, withdraw, or place a bet, we log the details. This is required by PAGCOR for audit purposes and to protect your account from unauthorized transactions.
- Deposit and withdrawal amounts, timestamps, and payment method used
- Bet history including game type, stake amount, and result
- Bonus claims and wagering progress records
- Wallet balance snapshots at the time of each transaction
Device and Technical Data
When you access TablePlus through a browser or the app, we automatically collect some technical information. This is used to detect fraud, enforce the one-account policy, and improve platform performance.
Network Info
- IP address
- Internet service provider
- General location (region level only)
Device Info
- Device type and model
- Operating system version
- Browser type and version
- App version (if using the app)
Session Info
- Login and logout timestamps
- Pages visited and time spent
- Actions taken during session
Why we collect IP and device data
This is how we enforce the one-account-per-player rule and catch unauthorized logins. If your account is accessed from an unusual device or location, we use this data to flag it and protect your balance.
Support and Communication Data
When you contact our support team through Live Chat, email, or any other channel, we keep a record of the conversation. This helps us resolve follow-up issues and track account history.
- Chat transcripts and support ticket history
- Complaint records and resolution notes
- Any documents you submit for identity verification
What We Do NOT Collect
We want to be clear about what we do not ask for and do not store.
- Your GCash PIN or bank account password
- Full card numbers or CVV codes
- Your exact GPS location or home address (unless you provide it voluntarily)
- Biometric data such as fingerprints or face scans (these stay on your device only)
02 How We Protect Your Data
Your personal data and wallet balance are protected through multiple layers of security. Here is what is in place and how each layer works.
128-Bit SSL Encryption on All Connections
Every page you visit on TablePlus, every form you submit, and every transaction you make goes through 128-bit SSL encryption. This means the data traveling between your phone and our servers cannot be read by anyone intercepting the connection.
Encrypted Password Storage
Your password is never stored as plain text in our database. It goes through a one-way hashing process before it is saved. This means even our own staff cannot see your actual password. If you forget it, it cannot be retrieved, only reset.
Two-Factor Authentication via OTP
Sensitive actions like account registration, password reset, and large withdrawals require an OTP sent to your registered +63 number. Even if someone gets your password, they still cannot complete these actions without your phone.
Fraud Detection and Login Monitoring
Our system monitors login patterns in real time. If your account is accessed from a new device, an unusual IP address, or a location that does not match your normal activity, the system flags it automatically. You may be asked to re-verify before access is granted.
Access Control Within the Company
Not all TablePlus staff can access your personal data. Only authorized teams with a specific need, such as the compliance team or payment verification team, can view sensitive account information. All internal access is logged and audited.
Secure Data Centers and Regular Backups
Player data is stored on servers with physical and network security controls in place. Data is backed up regularly so that your account history and balance records are not lost in the event of a technical failure.
What We Will Never Ask You
TablePlus staff will never ask for your password, your OTP code, or your GCash PIN through any channel including Live Chat, SMS, Messenger, or email. If anyone claiming to be TablePlus asks for these, do not provide them and report it to support immediately.
Data breach notification: In the unlikely event of a security breach that affects your personal data, TablePlus will notify affected players within 72 hours of confirming the breach, in compliance with the Philippine Data Privacy Act (RA 10173).
03 How We Use Your Data
We only use your data for specific purposes. We do not sell it. Here is a straightforward breakdown.
| Purpose | Data Used | Retention |
|---|---|---|
| Account creation and login | Name, mobile number, password hash, device info | Account lifetime |
| Processing deposits and withdrawals | Payment account name, transaction records | 5 years (PAGCOR) |
| Fraud detection and security | IP address, device ID, login history | 2 years |
| Responsible gaming monitoring | Bet history, session duration, deposit frequency | Account lifetime |
| Customer support | Chat transcripts, submitted documents | 3 years |
| Promotional communications | Mobile number, email (if provided) | Until opt-out |
We Do Not Sell Your Data
Your personal information is never sold to third parties, advertisers, or data brokers. Full stop.
No Unsolicited Marketing
Promo messages are only sent to players who have not opted out. You can stop them anytime by contacting support or updating your notification settings.
04 Data Sharing
We only share your data when it is necessary to run the service or when required by law.
Payment Processors
GCash, Maya, and USDT gateway providers receive only the transaction data they need to process your deposit or withdrawal. They do not get your betting history or full profile.
PAGCOR and Regulators
We are required by law to share transaction records and player data with PAGCOR upon request. This is part of our operating license conditions.
Anti-Money Laundering Council (AMLC)
Suspicious transactions are reported to the AMLC as required under Philippine law. This is not optional and applies to all licensed operators.
Game Providers
Third-party game studios that power our lobbies receive a session token and player ID only. They do not receive your name, mobile number, or payment details.
05 Your Rights
Under the Philippine Data Privacy Act (RA 10173), you have the following rights over your personal data.
Right to Access
You can request a copy of the personal data we hold on your account. Contact support and we will provide it within a reasonable timeframe.
Right to Correct
If any of your details are wrong, you can request a correction through support. Name changes require identity verification to prevent fraud.
Right to Delete
You can request account deletion. Note that transaction records required by PAGCOR must be kept for 5 years even after deletion.
Right to Object
You can opt out of promotional messages at any time. You cannot opt out of data processing that is required for legal compliance or account security.
How to exercise your rights
Send a request through our 24/7 Live Chat or email support. We will respond within 15 business days. You may be asked to verify your identity before we process the request.
06 Cookies
TablePlus uses cookies to keep your session active and improve how the platform works for you.
Session Cookies
These keep you logged in while you are actively using the site. They are deleted automatically when you close your browser.
Preference Cookies
These remember your settings like language preference and last visited game lobby so you do not have to set them again each visit.
Security Cookies
Used to detect unusual login behavior and protect against cross-site request forgery. These cannot be disabled without affecting account security.
Analytics Cookies
Help us understand which pages are used most and where players run into problems. Data is aggregated and not linked to individual accounts. You can opt out of these.
Questions About Your Data Privacy?
Reach out to our support team anytime. We are required to respond to data privacy requests within 15 business days.